Versa 2 won't turn on or charge

[Victoria.C]

My Versa 2 has stopped working. I cannot reset it and it will not charge. I wear it everyday and I haven’t had any problems with it up until now, any advice would be grateful. My Fitbit in 2 years old. Many Thanks!

Moderator Edit: Clarified subject

[Bonsai269]

Same here.  Heartbeat info stopped working yesterday,  had to do a factory reset,  now nothing is working.

[MarreFitbit · Accepted solution]

Hi there, @Victoria.C. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. Hope that helps!

@Bonsai269 Welcome on board. Thanks for trying to troubleshoot your Fitbit device before posting here. 

I've seen you contacted our Support Team already to report the issues with your Fitbit device. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding.