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Versa 2 won't turn on or charge

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‎07-14-2022 20:27 - last edited on ‎07-15-2022 08:24 by Fitbit Moderator

‎07-14-2022 20:27 - last edited on ‎07-15-2022 08:24 by Fitbit Moderator

My versa 2 doesn’t seem to take a charge and now has exclamation mark on it. That when I can actually show screen. It won’t reset Or restart etc. does anyone have suggestions. I’ve tried cleaning the charger and watch. Still nothing. 

 

 

Moderator Edit: Clarified subject

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‎07-15-2022 08:27 - edited ‎06-14-2023 04:10

‎07-15-2022 08:27 - edited ‎06-14-2023 04:10

Hi there, @melieka22. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you've indeed tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-15-2022 08:27 - edited ‎06-14-2023 04:10

‎07-15-2022 08:27 - edited ‎06-14-2023 04:10

Hi there, @melieka22. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you've indeed tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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