Versa 2 won't turn on or charge

[Ioanav2]

I had my versa2 for just over 2 years 

Today just turned off and won't work. I've tried to restart it but still won't work also not charging .

Moderator Edit: Clarified subject

[Guy_]

Hi @Ioanav2  - did it by any chance get wet at some point?

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. they may attempt a factory reset if there is any charge left.

The good news if you can't revive it is a new one should be available at a reduced price. Don't go for a more expensive one.

[MarreFitbit]

Hi there, @Ioanav2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

If none of the above works, please follow @Guy_'s advice.

[Ahsha]

I have this same issue.. It just all of the sudden stopped working and charging, they're trying to get me to buy a new one. mines barley a year old

[Guy_]

Hi @Ahsha  - it could be a screen fault, to verify go to the Fitbit App and check when it last synced and if you can still sync.

A new one may be on offer in the shops if you can't fix it.

Either way in the app, make a note of which clocks and apps you have installed to make it easier to set up a new one.