help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2022 16:46 - last edited on ‎11-29-2022 04:24 by Fitbit Moderator

‎11-27-2022 16:46 - last edited on ‎11-29-2022 04:24 by Fitbit Moderator

Hi,

So today after I came out of the shower. My Fitbit suddenly wouldn’t not turn on. I then did the power method by holding the power button until the logo appears and tried this several times but the logo wouldn’t appear. I’ve also noticed the green LED light isn’t flashing on the back of the watch.

I then tried charging it but after 5 minutes nothing seemed to change so I left it for an hour and still nothing seemed to change.
I have tried cleaning the watch as well. But it also looks like that hasn’t worked. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-27-2022 19:58 - edited ‎11-27-2022 20:06

‎11-27-2022 19:58 - edited ‎11-27-2022 20:06

Hi @Rohan.bhoobun  - unfortunately the watch got water in it. It isn't recommended to be used with hot water, some seals are very fragile.

 

Fortunately if it's not under warranty a new one is most likely available at reduced price these days. Don't go for a more expensive one.

Author | ch, passion for improvement.

Best Answer
0 Votes