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Versa 2 won't turn on or charge

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‎12-26-2022 23:49 - last edited on ‎12-27-2022 04:14 by Fitbit Moderator

‎12-26-2022 23:49 - last edited on ‎12-27-2022 04:14 by Fitbit Moderator

My Fitbit has died and won’t charge or turn on. I have tried to reset with no luck. It hasn’t synced since 3rd December 

 

Moderator Edit: Clarified subject

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‎12-27-2022 04:16

‎12-27-2022 04:16

Hi there, @Lisamwig. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?.

 

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

 

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎12-27-2022 04:16

‎12-27-2022 04:16

Hi there, @Lisamwig. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?.

 

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

 

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-01-2023 12:05

In response to MarreFitbit

‎01-01-2023 12:05

Hi MarreFitbit,

my watch doesn’t respond to any of the steps offered to Lisa. I appreciate my FitBit is out of warranty, but there should be a way to reset it.

I was offered 35% discount if purchasing a new replacement back in October 22, but I was out of the country until recently and didn’t have access to my mailbox.

surely FB must have a way to reset the watch,

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