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Versa 2 won't turn on or charge

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‎02-15-2023 05:03 - last edited on ‎02-15-2023 08:05 by Fitbit Moderator

‎02-15-2023 05:03 - last edited on ‎02-15-2023 08:05 by Fitbit Moderator

Hey, last Tuesday my versa 2 kept turning off in the night even though charge was full before bed so haven't had sleep score for a while but now it will not turn on at all! Tried holding down power button, cleaning all bits and charging but nothing. I've only had it for 14 months so am gutted that it has now stopped working all together! Has anyone else had this and fixed the problem? Many thanks

 

Moderator Edit: Clarified subject

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‎02-15-2023 08:06 - edited ‎06-16-2023 07:24

‎02-15-2023 08:06 - edited ‎06-16-2023 07:24

Hi there, @Zoanma. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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