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Versa 2 won't turn on or charge

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‎04-01-2023 07:51 - last edited on ‎04-01-2023 08:05 by Fitbit Moderator

‎04-01-2023 07:51 - last edited on ‎04-01-2023 08:05 by Fitbit Moderator

One day it suddenly stopped working There is no blue light on the back of the watch and it won’t charge. I’ve tried holding the power button for 15 seconds, cleaned contacts grid using different usb port and always use the charger that came with the watch

 

can you please advise and help

 

 

Moderator Edit: Clarified subject

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‎04-01-2023 08:07 - edited ‎06-17-2023 10:42

‎04-01-2023 08:07 - edited ‎06-17-2023 10:42

Hi there, @Mellobird. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can resolve your issue soon. 

Maria | Community Moderator, Fitbit


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‎04-05-2023 04:16

In response to MarreFitbit

‎04-05-2023 04:16

Contacted customer service who were very supportive and sorted my problem. I’m very happy with the speedy response and solving of this problem 

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‎04-05-2023 06:27 - edited ‎06-19-2023 05:19

In response to Mellobird

‎04-05-2023 06:27 - edited ‎06-19-2023 05:19

@Mellobird I'm glad to hear that our Customer Support was able to help! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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