Versa 2 won't turn on or charge

[MrsKat]

Last evening my Versa 2 stopped syncing.  After charging overnight it wouldn't turn on.  Tried suggestions to reinstall, by turning off Bluetooth, force stop, powering off phone, etc. Versa 2 & app stalls after putting in 4 digit code and still will not reset when holding button for 10 seconds. 

Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MrsKat. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest making sure you've also tried all steps provided below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.