09-19-2023
16:23
- last edited on
09-20-2023
06:25
by
MarreFitbit
09-19-2023
16:23
- last edited on
09-20-2023
06:25
by
MarreFitbit
Last evening my Versa 2 stopped syncing. After charging overnight it wouldn't turn on. Tried suggestions to reinstall, by turning off Bluetooth, force stop, powering off phone, etc. Versa 2 & app stalls after putting in 4 digit code and still will not reset when holding button for 10 seconds.
Please help!
Moderator Edit: Clarified subject
09-20-2023 06:27
09-20-2023 06:27
Hi there, @MrsKat. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out.
To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?
If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest making sure you've also tried all steps provided below:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
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