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Versa 2 won't turn on or charge

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‎12-12-2023 01:52 - last edited on ‎12-12-2023 03:35 by Fitbit Moderator

‎12-12-2023 01:52 - last edited on ‎12-12-2023 03:35 by Fitbit Moderator

My versa 2 won't turn on reset or charge. Logo was coming on and off before but nothing now 

Moderator Edit: Clarified subject

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‎12-12-2023 03:38

‎12-12-2023 03:38

Welcome to the Fitbit community, @Andcunand!

Sad to hear that you're having issues with your Versa 2.
To hopefully get things fixed please make sure that your device can get a full charge by having a closer look here:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎12-12-2023 03:40

‎12-12-2023 03:40

Hi there, @Andcunand. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about your Versa 2's behavior. I'll do my best to help you with this. 

To better assist you, may I know if you've tried any troubleshooting steps so far? In the meantime, please restart your Versa 2 as described here How do I restart my Fitbit device?

If the restart doesn't work, please let me know if your Fitbit device has vibrated during the restart process and also confirm whether you received the Fitbit logo again. 

Maria | Community Moderator, Fitbit


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‎12-14-2023 00:59

In response to MarreFitbit

‎12-14-2023 00:59

Still the same no charge or logo tried everything
Regards Andy
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