Versa 2 won't turn on or charge

[Janicesingleton]

My versa 2 is not coming on or charging.  What do I need to do?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Janicesingleton#!

Sad to hear that your Versa 2 isn't working as expected.
As there is a chance that your device's battery is deep discharged, please have a look here for possible reasons why it won't charge:

Why isn't my Fitbit device's battery charging? 

[MarreFitbit]

Hi there, @Janicesingleton. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is not turning on or charging. We'll do our best to help you with this.

I agree with @Talahthas. Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.