Versa 2 won't turn on or charge

[eileen-]

My versa 2 seems to have gone blank on me.Battery is at 18% .Is not working no matter what I try,ie charging.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @eileen-. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not turning on or charging. I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Lastly, please make sure that your Versa 2 is up-to-date. 

[Diedericksmgc]

I did try everything versa 2 does not respond to anything

[MarreFitbit]

Hi there, @Diedericksmgc. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Diedericksmgc]

Thanks for your email,my Versa 2 is working perfectly again with the help
from your side.

Regards
Daleen Diedericks
Diedericksmgc