Versa 2 won't turn on or take a charge

[Raven9]

My Versa 2 suddenly went dead. I put it on the charger for several hours thinking it was the battery. It did not vibrate when I put it on the charger as it usually does. Then I tried restarting by holding the button until I saw the Fitbit logo. When I look on my app it states “looking” it has been doing that all night so now the battery needs charging. I have it back on the charger. It still won’t turn on. Any help would be really appreciated! 

Moderator edit: format

[gcontini]

My replacement isa week old and still seems to be holding up.  Hoping for the best, when it works it is a good device but reliability is leaving me flat, this is my third one; at least this one was under warranty and free.

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I never heard that trick.  Tried it since I haven’t recycled the dead device yet; didn’t work.  But it may be because the battery is drained and won’t take a charge.  The replacement is holding up for now, I’ll keep this in mind if it acts up again.

[CycloneMom]

Unfortunately...that happened to my husband's...twice within a year.  The first time they sent a replacement...last fall.  The second time they are giving us the runaround.  They think I sent back mine (which is the same as my husband's)...but it is my husband's.  They will not replace it as they say it is two years old.  When actually it is a few months old.  Even his first one would have been less than a year.  We are done with Fitbit.  So disappointed in the customer service.  They need to have serial numbers or something to distinguish between devices.  

Moderator edit: format

[gcontini]

Sorry to hear, I am guessing that when my wife’s Versa 2 dies I’ll get the same run around.  I hear there is a new Apple Watch coming out soon.  My kid loves theirs, may be good to use the time I have left with this one to explore the options. Good luck

[Ginger46]

Same. I actually went down a water slide with my Fitbit on. Supposed to be water resistant, right???

Nope. Dried off and the Fitbit had stopped working, completely black. Tried putting it on the charger, but nothing!!!

[Jenililli]

Mine just went black and won’t charge!

[Ginger46]

Exactly what happened to mine. Ended up getting the Fitbit Sense off Amazon. So far so good...

Heard that trick from someone else.  Tried it but no luck.  May be because the battery is dead and the device won’t recharge.

Moderator edit: merged reply

[tino61]

Hi AndreaFitbit,

My Versa 2 is completely dead after charging. (first part of charging was normal, notices it was charged 79%)

When I picked the clock half an hour later it was dead.

I can hold the button in for several minutes, no log shows on screen. (have even tried alternative ways of pressing without sucess)

Furter more no indiaction that charger is working, nothing on screen and no heat on clock.

So I am not able to restart or update the product.

Is there a possiblility to connect the Versa 2 to a computer using the USB on the charger included?

This is my 4.th Fitbit in 6 years, if no good answers are given Versa might be my last Fitbit.

[Maltie]

One might begin to wonder if they are set to start causing problems as soon as the warranty expires to induce more sales!!!!

[AndyLAS]

I had the same problem with my Versa original.  It was my fifth replacement but now out of guarantee.  They offered me 35% off a different model but I decided to go through my insurance.  Sent it away and cannot be repaired as no longer get parts for my model, so they offered me a Versa 2 replacement - haha, I don't think so!!!  

[RoMonica]

I am having the exact same issue and I am also at my second Fitbit device that suddenly stopped working. They offered me the 35% discount instead of a replacement, but I think I've reached the tipping point and am done with this company. Their quality is questionable. 

[Goke1115]

That is exactly what is happening to mine right now have you found a way to fix yours?

[gcontini]

Never did get it to work. They replaced the device. Mine was under warranty. Holding up so far.

Slainte,
George

Sent from my iPad

[Joolz60]

My Versa Lite has stopped charging and now it’s dead as a dodo! So I can’t connect to Bluetooth and therefore can’t update the firmware. It’s being playing up for a couple of days and when it did charge, it didn’t work for long. Seems a lot of people are having the same issue! I’ve cleaned the charge point on the watch and the charger; turned my phone on & off; and tried to let the watch sit on the charger, but nothing. Has anyone had any joy from FitBit help & support? Very frustrating 🙄

[Guitarbilly]

Yes.. we are not valued as customers whatsoever at all! I was thinking about buying a Sense on the current sale. However, I have a very hard time spending another $200 on a fitbit knowing that my Versa 2 didn't even last 2 years.. died on my birthday Oct 29 2021. Purchased mine and my wife's in Nov 2019. The first chat was fine until I realized the 35% off discount does not apply to sales or promotions.. then I became angry. Then I chatted with April Joyce B. and became more angry because I was not valued as a customer at all. They kept copy and pasting text in chat and then asked me if I wanted them to deactivate my discount??!! What?  I asked for her supervisor and she does not have one because she works from home. I called to speak with a supervisor and she mutes me while she is walking down a street somewhere. When she finally starts talking with horns in the background she shows zero concern for me as a customer. Her English was very broken. She seemed to understand me well enough, but just also showed zero concerns for me as a customer. I am not even convinced that she was a supervisor. I could not imaging taking a complaint on an officer I supervise and acting like that. I may just get an Apple Watch since I have an iPhone anyways.. I like the idea of the extra heart health features. I may do some research ahead of time for reliability. 

[DebbieME]

Wow. That works! It’s charging now!

[CharynF]

Hello

Has anyone found a fix for dead versa 2? So disappointed!!!! Second Fitbit in 2 years. They seem to die right when the warranty is out. I've got a versa 2 that won't do a dang thing. Was working awesome then nothing, nada, zip.......... Any ideas?

[Elpy]

Has there been a solution?  My screen went dark this afternoon.

[elfonamouse]

"Same thing happened to me. Exact same response from Fitbit. Seems obvious that the firmware update was designed to kill older devices that were beyond warranty. I will never buy another fitbit. 

[SunsetRunner]

Fairly, none of this is the Fitbit moderators fault as they have scripts that have to be used in response to customers queries. Being nasty to them solves nothing. They are just doing their jobs.

There are only two real possibilities.

1. Fitbit intentionally causes issues with out of warranty equipment to get the consumer to buy new ones. Highly unlikely as no one stays in business long with such practices and they have been in business since 2007.

2. Fitbit testing, QA, and QC practices are in need of an overhaul. There are typically variations in how watches are manufactured and their test plans have missed those differences. Rather than dismissing issues they should consider getting the broken devices back and doing an analysis of what happened. This way it will hopefully be avoided next update.

These are highly complex devices even though they seem so simple. Replacing a broken device is the easy way out. Until the replacement breaks. A root cause analysis into why the problems continue to happen seems prudent. They may be working on it, but communication has never been a Fitbit strong-point.

It feels like they fell into the trap of releasing new products over improving older ones. Customer loyalty is a fickle beastie.