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Versa 2 won't turn on or take a charge

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‎05-19-2020 20:21 - last edited on ‎06-01-2020 06:10 by Fitbit Moderator

‎05-19-2020 20:21 - last edited on ‎06-01-2020 06:10 by Fitbit Moderator

I received my versa 2 for mothers day earlier this month.  It set uneasily.  I turned on the biking tracker before going for a ride.  Upon return the face of the versa was dim and I could not get the versa to move modes or back to clock.  The next day it was totally dead.  I have tried charging it, but no life at all.

 

What are my next steps and how do I get service?

 

My children gave this to me and I really want to use it.

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 06:10

‎06-01-2020 06:10

Hi @Woodtd7, welcome to our Fitbit Community! Regarding the screen and charging issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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