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Versa 2 won't turn on or take a charge

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‎07-18-2020 17:34 - last edited on ‎07-23-2020 05:25 by Fitbit Moderator

‎07-18-2020 17:34 - last edited on ‎07-23-2020 05:25 by Fitbit Moderator

I plugged in my Versa 2 to charge & it shut off & wont turn back

on.  It’s only a couple of months old & is a replacement for a charge that malfunctioned.  Please help!

 

 

Moderator edit: updated subject for clarity

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‎07-23-2020 05:25

‎07-23-2020 05:25

Hi @HDiCenzi, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't turn on or take a charge.

 

Please let me know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Looking forward to your response.

JuanJo | Community Moderator

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