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Versa 2 won't turn on or take a charge

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‎09-30-2020 20:00 - last edited on ‎10-01-2020 07:13 by Fitbit Moderator

‎09-30-2020 20:00 - last edited on ‎10-01-2020 07:13 by Fitbit Moderator

Versa 2, which was purchased this mother's day, is completely unresponsive. It was at about 40% yesterday and completely shut down. I have charged it and it still won't turn on nor will the back sensors turn on.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-01-2020 07:13

‎10-01-2020 07:13

Hi @Riedebra, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Versa 2 for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-01-2020 08:09

In response to JuanJoFitbit

‎10-01-2020 08:09

Hello, no, my fitbit stays completely dead with no vibrations of any kind.
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‎10-09-2020 21:04

In response to Riedebra

‎10-09-2020 21:04

It's been charged and it still will not turn on.

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