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Versa 2 won't turn on or take a charge

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Not charging or turning on. Charger is clean and undamaged.

 

 

Moderator edit: updated subject for clarity

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Hi @MarriahS, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is not charging or turning on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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