Versa 2 won't turn on or take a charge

[Raven9]

My Versa 2 suddenly went dead. I put it on the charger for several hours thinking it was the battery. It did not vibrate when I put it on the charger as it usually does. Then I tried restarting by holding the button until I saw the Fitbit logo. When I look on my app it states “looking” it has been doing that all night so now the battery needs charging. I have it back on the charger. It still won’t turn on. Any help would be really appreciated! 

Moderator edit: format

[tlking88]

Called them. Tried the factory reset and it didn’t help. The tech said they would send it to warranty. 

got the email and they only want to give 35% off a new device. The one I am having trouble with I got June 20th.2020 because the original I bought required charging every other day. 

So the device that broke hasn’t even been 1 year old. I thought it’d be at least replaced with another Versa 2 bobble.

--------------------------------

They only offered me 35% off a new device. The bobble I have was synced June 2020. 

[Raven9]

I’ve called 2 times and emailed several more times. They are offering me a 35 off just like the others. Cute! In my opinion, An update ruined all these Fitbit’s and they want us to buy new ones. I don’t think so! They won’t get one more dime out of me. 

[Irenefit11]

and the worst part  is that Fitbit team is not aware of this. there was a firmware update this month, and most of the versa 2 started to drain battery post that. i have tried to talk to customer care and they mentioned that i am the only one who has this issue. they asked me to dispose the watch.

my battery is lasting for 5 days when my bluetooth is off but why should i keep bluetooth off. whats the point of a digital watch when it should be a fitness watch 

[Running2jesus]

Let them know there are many people on the Fitbit forum and social media having the same problem that you have been corresponding with. Keep trying. They need to make this right.

Moderator edit: format

[AndreaFitbit]

Hi everyone! Thank you for reporting that your Versa 2 stopped working. I appreciate your feedback and comments. 

If your watch is charged and it doesn't turn ON please try a restart.

Also, check if you have a pending firmware update on the top f your device's info. You can get the information to update your device here.

If you already got in touch with our Support Team  follow their instructions. 

See you around. 

[Raven9 · Accepted solution]

Well, it looks as though Fitbit is definitely aware since one of their moderators finally chimed in. We have all tried their resets, uninstalls, reinstalls, jumping through hoops for days, etc. to no avail! There is apparently no compression there!

[Irenefit11]

Hey Andrea!

I have tried everything from reset, uninstallation, reinstallation, restart, Bluetooth setting yet none helped. My battery stays well if Bluetooth is off but drains immediately when I switch on Bluetooth even for an hour. is Fitbit working on any fix for this issue. It's not only with me but many Fitbit versa 2 users. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you have tried everything @Irenefit11.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[JasonGE]

I have tried reaching out to Fitbit several times with the same result. Their response, "Yes it appears there is an issue with your device but it is outside the 1 year warranty period. Here is a 35% discount towards the purchase of another device". Unbelievable that this has happened on separate occasions on different devices from Fitbit. After being a loyal Fitbit supporter for many years and a Premium subscription user I think this is far from acceptable on a 15-month-old device. I'll be happy to pay full price for another watch from another company before buying discounted junk from Fitbit again if they can not make this right.

[johanna123]

Pissed!! Same thing after I charged it and now won’t work 

[dsta0125]

Hi Andrea - If you look at the forums, you will see that there are multiple people that are having issues with their Fitbit Versa 2. Initially,

my heart rate sensor would not work, but everything else did, and it was hooked up to my phone Bluetooth. I used the supports chat feature, and the representative had me factory reset my Fitbit, and now it won't connect to my Bluetooth on my phone at all. I reached out to Fitbit multiple times (one time I was in the chat queue for almost 2 hours!), and the best answer they could give was that my watch was out of warranty, and gave me a discount code to get 35% off a new one. I refuse to buy a new one when it is their fault.

Everything on my Fitbit was working, and it was connected to my phone before I spoke to the chat. The only  thing was the heart rate was not detecting, and now that I did a factory reset, it wont connect to my phone at all, so it is basically completely useless. 

I have tried all of the resets, restarts, and installing that is possible, and nothing has worked. To say I am furious and irritated is an understatement. This is obviously a Fitbit issue. I have in chat twice, and got an e-mail with all of the steps to reset and restart that I got before, and none of the steps worked. I e-mailed back and followed up multiple times, and they have gone unanswered.

Moderator edit: format and word choice.

[Running2jesus]

I just received my replacement. I am sorry they are not working with you.

Sent from my iPhone: Lynda Weber

[KayMe]

Same 

[gcontini]

My device isn’t showing.  App says “looking” and Bluetooth doesn’t connect the device.  App appears to be up to date.  You hear of any other advice?

[geebert]

My second Versa 2(warranty replacement)just went dead😠

[Lakatsylvester]

Hello
I recently spent some time with not only a customer service agent, but also
a manager dealing with the issue, At first, they were trying to tell me
that this was an issue that was from several months ago. When I directed
them to the posts on community and that I could specifically say that
Fitbit was aware that it was a recent issue given the fact that one of
their community modorator's had posted, they could not refute (yet they had
not answered either). After about an hour, they then tried to find another
issue saying that they could see my charger was charging slowly prior to my
downloading the newest update. I then explained that given the amount of
people having this issue, I doubted they could explain the charging issue
as being the problem for everyone else and asked if this would have
impeded the downloading of the update. When I was told no; I also explained
that I had borrowed my sister's Versa charger to see if using a different
charger would make a difference. It just seemed that they were just trying
to find something else to blame the issue on other than the fact that this
was clearly a bug that went out with the latest update. I explained that I,
as were many of us on the community forums, finding it difficult to find
reasons as to why to stay with Fitbit when the company is using our expired
warranty as an excuse for not standing by their product when it is clearly
a bug issue. After an exasperating amount of time (well over an hour) the
same 35% discount was given. I asked for the address to the office of
President of Fitbit and my intent is to deal with them directly. At this
point, I'm hoping if more of us go directly there, maybe we will see some
tangible change. Here's hoping.

[womanracer96]

Same here

[knomo312]

My Versa 2 battery has also started dying in a single day for the last few days. 

I am beyond frustrated. I ordered this watch one year ago, and am on my 2nd replacement (so third Versa) in that time. First two just went black and wouldn't turn back on. This one now suddenly experiencing extreme battery draining issues. 

[Hockeygirlcs]

Same - this is my replacement for the same problem.  Now this one is draining is less than a day also when it worked fine up until yesterday.

[SunsetRunner]

Have you tried rapidly pressing the side button for about 15-20 times then holding the button down?