help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on or take a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2021 08:41 - last edited on ‎10-11-2021 09:07 by Fitbit Moderator

‎10-11-2021 08:41 - last edited on ‎10-11-2021 09:07 by Fitbit Moderator

Display is blank.  Won't charge and no longer pairs with watch.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-11-2021 09:06 - last edited on ‎08-23-2024 04:28 by Fitbit Moderator

‎10-11-2021 09:06 - last edited on ‎08-23-2024 04:28 by Fitbit Moderator

@CoachTed Welcome to our Fitbit Community. Regarding the display and charging issue that your Versa 2 has experienced, I'd like to know if it vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life and connects with our phone properly.

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-11-2021 09:12

In response to JuanJoFitbit

‎10-11-2021 09:12

It does not vibrate
Best Answer
0 Votes

‎10-12-2021 04:17 - last edited on ‎08-23-2024 04:28 by Fitbit Moderator

In response to CoachTed

‎10-12-2021 04:17 - last edited on ‎08-23-2024 04:28 by Fitbit Moderator

@CoachTed Thank you for getting back. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes