Versa 2 won't turn on

[ASun68]

My Versa 2 has completely died on me, yesterday the screen went blank but the next "pages" were visible (fully charged) and today it has completely gone.  I won this at work (in October 2019), I have been given an invoice from a third party.  How does the warranty work?  Many thanks for any help/assistance.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @ASun68, welcome to our Fitbit Community. Since you mentioned that your Versa 2 won't turn on at all, I would like to know if it vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Regarding your question about the warranty, please check out this page for more information about how it works.

Keep me posted on the outcome.

[ASun68]

Hi JuanJoFitbit

Thank you for your suggestion.  I tried it and got "Data not cleared, Sync & try again" message.  I played around with the app on my phone and eventually I got it working again.

I am worried that this will happen again - any suggestions as to how this happened and what I can do to avoid this going forward?

Many thanks

[JuanJoFitbit]

Hi @ASun68, I'm so glad to hear that you managed to get the issue resolved. In case the issue happens again and the steps don't work please let me know and I'll be happy to follow up and assist you accordingly.

See you around.

[ASun68]

Hi JuanJoFitbit

The battery on my fitbit keeps on running down every second day.  Please can you come back to me on this issue.

Kind regards

[JuanJoFitbit]

Hi @ASun68, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.