Versa 2 won't turn on

[Exurt]

Versa 2 working fine.. Went to bed around 12am pst. Woke up at 645am pst and screen dead.. Battery shows 53%.. And the red and green light on the bottom of versa are still lighting up...

Tried turning off and on, tried charging it and no luck.. Maybe you can assist me in this matter.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Exurt. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[EmmaTams]

I’ve got a Versa 2 also with same issues as @Exurt  I’ve tried what you’ve suggested and touchscreen still not working, can’t even put in passcode to get into Fitbit apps, setting etc.

[MarreFitbit]

@EmmaTams Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.