Versa 2 won't turn on

[Tamosaurus]

Brand new Fitbit versa won't turn on. Been on charge for 3 hours. I only get the logo if it's on charge, no percentage etc. Take it off charge and just a blank screen. 

Tried all the resetting by holding the button for different times. 

Nothing has worked. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Tamosaurus, welcome to the Community Forums. Thanks for the details provided about your Versa 2's behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here. 

I've seen that you contacted our Support Team just right after sending your post and they also tried to help you. Did you manage to get a replacement from the retailer you bought it from?

Let us know if you need further assistance, we'll be around.

[Tamosaurus]

Hi! Yes turns out it was faulty! Got a replacement and this one works perfectly fine! 

[MarreFitbit]

Great news @Tamosaurus! 😉 We're glad to have you back.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Please do not hesitate to contact us back if there's anything else we may do for you. Have a nice day!