help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won’t turn on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2020 08:24 - last edited on ‎06-09-2020 06:40 by Fitbit Moderator

‎05-29-2020 08:24 - last edited on ‎06-09-2020 06:40 by Fitbit Moderator

I just bought a Versa 2 and went to set it up.  As I was connecting it to the power something flashed on the screen in different languages and now the screen is blank.  I have connected it to 3 different outlets, tried tapping, and holding down the side button but nothing seems to be happening with the screen anymore.  Any advice please?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎06-09-2020 06:40

‎06-09-2020 06:40

Hi @Cca-eh, welcome to our Fitbit Community! I'd like to follow up and would like to help you with your Versa 2 since it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to know if your Versa 2 vibrates when you put it on the charger.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes