help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2020 13:27

‎06-21-2020 13:27

Hello everyone, I've been using a versa 2 for over 6 months now and have had a great experience with it. However, my versa 2 switched off recently due to lack of battery and won't turn on now. I've tried charging with various adapter and USB ports but nothing seems to charge it. Holding the power button for long has no response either. 

Best Answer
Labels:
5 REPLIES 5

‎06-21-2020 22:44

‎06-21-2020 22:44

Hi @theflash98, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply, let me know if you have any additional questions.

Best Answer
0 Votes

‎06-23-2020 06:59

In response to RicardoFitbit

‎06-23-2020 06:59

Hey Ricardo. Thanks for your reply, to answer your question, no the back sensor shows no light. The watch is totally unresponsive. I tried the following but nothing seemed to work:

 

1. Cleaned the watch and charger's metallic contact 

2. Charge for over 30 mins and then trying to turn it on. 

3. I first used a Macbook's USB port and then a Lenovo IdeaPad's. Both don't charge it.

Best Answer
0 Votes

‎06-23-2020 12:57

In response to theflash98

‎06-23-2020 12:57

You're welcome @theflash98, your reply is also appreciated.

 

Thanks for taking the time to try the troubleshooting steps from my previous post, certainly, your Versa 2 is not working as the way it was designed. That said, let me share with you that I've created a case on your behalf to receive further assistance with our Customer Support team. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to contact me back if you need anything else. 

Best Answer
0 Votes

‎06-24-2020 10:26

In response to RicardoFitbit

‎06-24-2020 10:26

Thanks for the help! Looking forward to hearing from customer support.

Best Answer
0 Votes

‎06-24-2020 14:27

In response to theflash98

‎06-24-2020 14:27

You're welcome @theflash98. thanks for your reply.

 

Please do not hesitate to contact me back if you require further assistance or if you need anything else related with Fitbit, I'll be here ready to help you out. It was a pleasure to assist you, thanks for being part of the Fitbit family.

 

See you around.

Best Answer
0 Votes