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Versa 2 won't turn on

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‎10-06-2020 07:55 - last edited on ‎10-06-2020 17:29 by Fitbit Moderator

‎10-06-2020 07:55 - last edited on ‎10-06-2020 17:29 by Fitbit Moderator

A couple days ago my versa 2 started flashing a white screen. Several minutes later it showed a gray screen with a faded Fitbit logo, and now it will not turn on at all. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-06-2020 17:28

‎10-06-2020 17:28

Hi @B013, welcome to the Community Forums!

 

Thanks for your post and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎10-07-2020 04:04 - edited ‎10-08-2020 12:56

In response to RicardoFitbit

‎10-07-2020 04:04 - edited ‎10-08-2020 12:56

Hi @RicardoFitbit - thanks for responding. None of the sensors are flashing and it is completely unresponsive. I’ve tried several tunes to hold the button down to reboot but it does not respond. It was charging when the screen displayed the logo, and the next morning it was unresponsive when taking it off the charger. 

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‎10-09-2020 15:45

In response to B013

‎10-09-2020 15:45

You're welcome @B013, your reply is also appreciated.

 

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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