Versa 2 won't turn on

[Rakelle717]

I Fitbit will not light up. Sometimes while I am wearing my watch I can not get it to wake up. It was not show anything. If I touch the buttons on side nothing happens. Its basically like I have a bracelet not a watch.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Rakelle717, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't turning on, I understand where your concern is coming from and how you must be feeling. 

I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device? 

If your Versa 2 has not vibrated when performing the restart, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.