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Versa 2 won't turn on

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‎10-16-2020 10:41 - last edited on ‎10-26-2025 17:56 by Fitbit Moderator

‎10-16-2020 10:41 - last edited on ‎10-26-2025 17:56 by Fitbit Moderator

The screen on my Versa 2 will no longer light up.  It is less than 6 months old.  It still sends all my info to my phone but just no screen.  I updated the app and my iphone.  What now?  I talked to tech guy and he told me to update something else, so I went online to my fitbit dashboard but see no where to update anything.  HELP!!

 

 

Moderator edit: subject for clarity 

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‎10-16-2020 13:46

‎10-16-2020 13:46

Hi @RobinDenise58 

I'm sorry to hear you are having an issue with your Versa. Likely you've already tried this but just in case you haven't, do several restarts in a row. Hold down the button for 10+ seconds, if it's successful you will see the Fitbit logo. If that doesn't work for you, I think Customer Service is next step. 

Good luck!

Marci | Bellevue, WA
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‎10-19-2020 10:44

In response to MarciM

‎10-19-2020 10:44

Thank you MarciM!  I have already tried that.  I get a screen back for about a minute and then it is gone again.  I am calling customer service today!  

 

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