Versa 2 won't turn on

[NSA]

I've tried all the self help options, from charging with different cords, putting it in different plugs, cleaning it. Factory resets etc. Versa 2 wont accept charge/turn on. Wondering if there are any support options, watch is only a year old. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @NSA, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Does your Versa 2 vibrate when you connect it into the charging cable? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[NSA]

Hello Ricardo, 

I have tried all of the supports, the fitbit will now sync to my phone, but the screen is still black . The heart rate sensors do flash and pick up heart rate. It also shows that it is updated with the latest software. it seems to be a screen issue. Thanks, what is the next step?

[Carla0118]

I am having the same problem. It was working perfectly fine yesterday and today there is no sign of life whatsoever. It will not charge, vibrate, light up....nothing.  I have not even had it for one year and I am very disappointed!! I have tried every troubleshooting option that I can find. 😞

[RicardoFitbit]

Welcome to the Community Forums @Carla0118 and thanks for your update @NSA, it's a pleasure for me to continue providing assistance.

Thanks for your effort and patience troubleshooting your devices with me, I can understand how frustrating this situation can be for you both of you and even more if the troubleshooting steps that were previously shared didn't fix the issue. I've contacted our Customer Support team for you, please keep an eye on your email inboxes because they'll be assisting you promptly. 

In the meantime they get in touch with you, don't hesitate to contact me back again, I'll be around. 

[Kingmusa]

Hi RicardoFitbit,

I too am having the same issue with my Fitbit Versa 2. It will not turn on after 5+ hours of charging, I tried ALL the troubleshooting steps you all have mentioned. I've had my device for LESS than 6 months and went ahead and purchased an Apple Watch because I needed a dependable device during my marathon race. 

This is clearly a manufacturing issue. How can you mail a return package so that I can get a fully functioning smartwatch. 

[RicardoFitbit]

Welcome aboard @Kingmusa, thanks for all the details that were shared with me.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 even after trying several troubleshooting steps. Our Customer Support team was also contacted on your behalf to receive further assistance with them. Please periodically check your email inbox because they'll be in touch with you soon.

I'll be around if you need anything else. 

[Poohbearmama81]

I got my versa 2 late January early February.woke up the other morning and it won't reset, no lights, won't charge, I have tried all the other trouble shooting that I can find.

[RicardoFitbit]

Welcome aboard @Poohbearmama81, I'm sorry to know that you're experiencing the same difficulties with your device.

Before we move on, can you please let me know if your Versa 2 vibrates when you start charging it? Also, please let me know which troubleshooting steps you already tried. I'll be waiting for your reply,  

Don't hesitate to ask me any additional questions you may have.

[Poohbearmama81]

It does not vibrate when I put it on the charger. I have plugged the charger into three different plugs and in tried plugging in in to a brick. I had just taken it off the charger the night before and had a full charge. Was working fine when I went to bed. Woke up and the screen was black. Held the power button down for several minutes trying to get it to turn on and nothing. 

[ozzy30]

hi i also am having the same issue my fitbit wont start wont do anything at all i have tried to charge it once in awhile it will read a charge then nothing i have tried to reset and nothing i have tried diffrent cords for it and nothing so i would like to try to fix this any help would be great

[Poohbearmama81]

Still waiting on what I should do with my fitbit that will not turn on. The lights do not come o and it doesn't vibrate when I connect it to the charger. I would like answers as why it just stopped working overnight for no reason.