Versa 2 won't turn on

[Ken_NZ]

Have had a Versa 2 for just over a year and today it just turned itself off. 

App says there's about 25% charge left. 

Have tried holding the button down for 10secs like some of the help articles suggest, but nothing happens. Have also tried charging it and it won't charge either.

The heart rate lights on the bottom of the watch also aren't working.

Any ideas??

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ken_NZ, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the Versa 2 vibrates when you start charging it or it completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Ken_NZ · Accepted solution]

Hi Riccardo

I spoke with a support member on Fitbit chat the other night about the
problems I was having.

After troubleshooting some more, he said there was nothing more we could do
and he was escalating the issue with customer services around warranty.

Are you able to follow this up?

Thanks
Ken

[RicardoFitbit]

Your update is appreciated @Ken_NZ, thanks for the details that were shared with me.

Since you already received assistance from our Customer Support team and they are determining your eligibility for a replacement device, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. As it turns out, I don't have access to the information they provided to assist you accordingly. 

Let me know if you have any additional questions, I'll be around.