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Versa 2 won't turn on

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‎09-23-2021 18:17 - last edited on ‎09-23-2021 18:51 by Fitbit Moderator

‎09-23-2021 18:17 - last edited on ‎09-23-2021 18:51 by Fitbit Moderator

2 days ago my Versa 2 vibrated once and now won't turn on. I am very disappointed due to the fact that it was bought for me as a birthday present in August. I have tried charging it, holding down the button, removing it from my iPad but nothing is working. This eems to be a reoccuring issue regarding what I have read already. Can anyone help?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-23-2021 18:53 - edited ‎03-28-2024 18:34

‎09-23-2021 18:53 - edited ‎03-28-2024 18:34

Hi there, @Marleybarritt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎09-24-2021 02:00

‎09-24-2021 02:00

What was the resolution? I see the same too. 

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‎09-24-2021 03:31

In response to NuHu

‎09-24-2021 03:31

Hey, best solution is to ring a and do an assisted factory reset and if that does not work the will offer you a replacement for free or a 50% discount on another modal. Good luck. ☺️

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