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Versa 2 won't turn on

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‎09-26-2021 13:06 - last edited on ‎09-27-2021 04:59 by Fitbit Moderator

‎09-26-2021 13:06 - last edited on ‎09-27-2021 04:59 by Fitbit Moderator

Hey,

 

I’ve had my Fitbit since Jan 2021.

 

Tonight my Fitbit has gone really hot on my wrist and the screen black! It stayed hot for 20mins.

 

I think I’ve turned it off but unsure?!

 

I can’t find my receipt for the watch but I think I have the box somewhere.

 

can anyone recommend what to do?

 

TIA

 

Tash ❤️

 

Moderator Edit: Clarified subject

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‎09-27-2021 05:02 - edited ‎08-11-2023 04:56

‎09-27-2021 05:02 - edited ‎08-11-2023 04:56

Hi there, @Natcon2021. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you reached out to our Support Team after posting here and they've already addressed your concern. If you have any further inquiries, please feel free to let our team know so they can continue assisting you. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


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