Versa 2 won't turn on

[Teenageastro]

I've had a Versa 2 for almost 3 years now and all of a sudden today its screen stoped turning off but it's still very much alive as it still buzz's and connects the fitbit app its screen just doesn't turn on

Moderator Edit: Clarified subject

[sandyc126]

Every time it’s software upgrade and or they rollout new devices this happens. My watch has been acting funny since the last update. I can’t US push button and it stalls

[MarreFitbit · Accepted solution]

Hi there, @Teenageastro. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@sandyc126 Thanks for stopping by in the Community Forums. I understand where your concern is coming from. 

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps.