Versa 2 won’t turn

[JadeCL]

Hi all,

I woke up yesterday to a black screen on my versa 2. I put it on charge incase it was out of battery, and a battery sign with a exclamation mark appeared for a second then disappeared into a black screen again. I got this Fitbit for Christmas 2020, so it isn’t even 2 months old yet.

Yesterday, I left it on charge for pretty much the whole day, trying to turn it on every few hours, but each time I tried, it flashed the Fitbit logo for a second then went black again. I tried to do the factory reset like I've seen some people suggest, and after a few tries, it vibrated - since this, it hasn’t turned on or flashed the logo, even when i hold the button (this was around 16 hours ago). 

Has anybody had this problem and solved it? 

Thanks in advance for any help,

Jade.

Moderator Edit: Clarified subject

[Guy_]

Seems like this is quite a common issue. following the recent updates, as it was working fine before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you with a replacement one.

[RicardoFitbit · Accepted solution]

Welcome to the Community Forums @JadeCL.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue just as @Guy_ suggested you. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.