Versa 2 won't update and it won't download clock faces

[StephanieV85]

After all this time I think it might be my wifi, mayb y it can't download properly, for the update and clock faces. Can someone tell me a way I can do this so I can get the issue done and over with. So I don't go anymore crazy than what its already making me? Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @StephanieV85, it's great to see you in our Fitbit Community. I'm sorry to hear about the clock face and update issues that your Versa 2 has experienced. I totally understand how you feel about this.

In order to avoid any confusion on my end, let me know if your referred to the firmware update or a regular syncing process.

In the meantime, restart your Versa 2 as described in this help article. After this, make sure that you are following the steps listed in this help page when trying to change the clock face.

Looking forward to your response.

[Captain_Q]

I had trouble with clock faces, until I did all the updates. I still have trouble with wifi, I think. I cant download music to my Versa 2 Fitbit, despite reading all the support articles and calling support twice.