Versa 2 won't update its firmware

[MysticalCats]

I've done a factory reset and it still won't update to the latest version.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MysticalCats, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't complete the firmware update, even though you have restarted it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[MysticalCats]

Thank you for replying. The issue has been resolved I'm happy to say. 

[JuanJoFitbit]

@MysticalCats, I'm sorry for the late response. However, I'm so glad to hear that the issue has been resolved and you are back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀