Versa 2 won't update nor connect to my phone's Bluetooth

[Croteau]

Lights will not turn on on the back of my Versa 2 will not connect to Bluetooth anymore saying it's updating and then says it can't update goes from 5% back down to a negative 1% and it's not working unable to do anything from the app what is happening was working fine until this morning

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Croteau. Welcome to the Community Forums. Thanks for the details provided in your post. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

6. Update your Versa 2.

Hope that helps. 

[Croteau]

I've had this thing for a year it's been working just fine all of a sudden
today the back of the light is not lit up any longer and doesn't even seem
to be working on the charger to be honest with you it's showing me the
Fitbit logo on the screen and it's not letting me do anything else it's
still connected to the same phone it will not sync it will not connect to
Bluetooth and it will not show me a Wi-Fi option therefore it's stuck in a
mode where I'm not able to do anything there are no lights on the back of
that Fitbit Versa 2 any longer

[MarreFitbit · Accepted solution]

@Croteau Thanks for the details provided in your previous post. I understand where your concern is coming from. 

If your watch is stuck on the Fitbit Log, please make sure to follow the steps I provided above so the issue can be solved. 

Hope that does the trick. 🙂