Versa 2 won't update time after traveling

[LindaWatson]

Hi all,... Where I live, we don't change our time, however my Versa  2 did just that. it took 2 calls and over an hour with a representative to help me fix my Versa so that it was on the correct time. I tried all the things listed and they didn't work. My time zone is America Whitehorse time.  It kept slipping back to UTC as soon as I switched it. Here is the catch.. I had to spend a few days in Victoria, BC, where I switched my time to an hour back and I did that online on my laptop. Now that i am back at home, nothing works to get my time back to the correct time zone, one hour ahead. I am a busy person and I don't. have time to call Fitbit for their help....??!! HELP!!

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @LindaWatson, it's good to have you in the Community.

I appreciate the troubleshooting steps performed and the information shared. I'd recommend you check this article, How do I change the time on my Fitbit device?.

Hope this helps.

[JoanMO]

I'm trying to follow your instructions.  Where is my profile on the App?  I can't find any.  Although my iPhone immediately recognized the change of time zone, synching my Versa 2 from the iPhone doesn't update my watch.

[JoanMO]

Never mind.  I figured it out.

[LucioFitbit]

Hi there @JoanMO. Welcome to Community Forums.

I appreciate the information shared and the troubleshooting steps performed. I'm glad you are back up and running.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good one.