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Versa 2 won't update to the latest firmware version

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‎02-01-2021 22:52 - last edited on ‎02-02-2021 02:44 by Fitbit Moderator

‎02-01-2021 22:52 - last edited on ‎02-02-2021 02:44 by Fitbit Moderator

Upgraded to versa 2 from charge and it arrived yesterday, unable to download new firmware version as its showing that I'm up to date and therefore unable to download sp02 clockface. Any ideas how I can resolve? 

Thanks ever so much

 

 

Moderator Edit: Clarified subject

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‎02-02-2021 01:02

‎02-02-2021 01:02

It's just a case of giving it time. Now that it's set up the app will start downloading the new firmware bit-by-bit in the background. When it's fully downloaded the app will prompt you to install the update. Fitbit say that this process can take up to 48 hours so keep an eye on the app.

 

 

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2 REPLIES 2

‎02-02-2021 01:02

‎02-02-2021 01:02

It's just a case of giving it time. Now that it's set up the app will start downloading the new firmware bit-by-bit in the background. When it's fully downloaded the app will prompt you to install the update. Fitbit say that this process can take up to 48 hours so keep an eye on the app.

 

 

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‎02-02-2021 02:31

In response to SteveH

‎02-02-2021 02:31

Thank you so much!!
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