Versa 2 won't update to the latest firmware version

[BEB-x]

My device is on the above version but my app version is different and I cannot download the sp02 face due to the device version being 35.70.7.14 

I have logged out of the app restarted the device and my phone and re synced the device. And this hasn’t helped. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BEB-x. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

By any chance, did you recently performed a factory reset on your Versa 2? If you did, since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup. As you have let us know, your  Versa 2 shows version 70.7.14 but the latest one is 72.1.9. For more information, see What's changed in the latest Fitbit device update?

If you've waited longer than 72 hours, Id recommend performing a factory reset on your Versa 2 to see if this allows you to upgrade your watch to the latest version. Before doing this step, please make sure to sync your Versa 2 to your Fitbit app so all your data is sync and up-to-date. Nevertheless, take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.

With that being said, follow the steps below to complete the factory reset:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Once the above has been done, please allow your watch 48 hours to see if the update is available and ready for you to download.

Hope that does the trick for you.