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Versa 2 won't update to the latest firmware version

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‎01-25-2021 09:13 - last edited on ‎01-25-2021 11:28 by Fitbit Moderator

‎01-25-2021 09:13 - last edited on ‎01-25-2021 11:28 by Fitbit Moderator

I stopped using my watch during quarantine and started using it again now . I wanted to download the fiit app to my watch but I can't do so unless i update to the latest version. However when i go to the app I can't see the pink button that i'm supposed to press to update. Please help 

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 11:30 - edited ‎08-31-2023 05:29

‎01-25-2021 11:30 - edited ‎08-31-2023 05:29

Hi there @hanahanawaleed, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please perform a factory reset on your watch by following these steps (before doing it, make sure to remove your watch from your Fitbit account and phone's Bluetooth settings): 

  1. On Versa 2's screen, go to the "Settings" section. 
  2. Scroll all the way down and tap on "About"
  3. Tap on "Factory reset" 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If you run into difficulties to update your watch, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-25-2021 11:30 - edited ‎08-31-2023 05:29

‎01-25-2021 11:30 - edited ‎08-31-2023 05:29

Hi there @hanahanawaleed, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please perform a factory reset on your watch by following these steps (before doing it, make sure to remove your watch from your Fitbit account and phone's Bluetooth settings): 

  1. On Versa 2's screen, go to the "Settings" section. 
  2. Scroll all the way down and tap on "About"
  3. Tap on "Factory reset" 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If you run into difficulties to update your watch, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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