Versa 2 won't vibrate for notifications

[squip]

My Versa 2 will receive notifications but will not vibrate when they come in. It won't vibrate with an alarm either. I have tried turning in on and off and reset it but it has made no difference. Any advice?

[JuanJoFitbit]

@squip, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it won't vibrate when getting notifications or when the alarms go off. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like you to try one more workaround which has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Keep me posted on the outcome.

[squip]

Thanks for your help. I have tried that and it has made no difference.

[JuanJoFitbit]

@squip, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.