help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't vibrate when a notification comes in

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2021 12:13 - last edited on ‎01-21-2021 12:39 by Fitbit Moderator

‎01-21-2021 12:13 - last edited on ‎01-21-2021 12:39 by Fitbit Moderator

I have enabled notifications on my versa for mail, wassap and texts but it doesnt vibrate on wrist. I have checked and the vibrate is set to intense but still nothing. Its brand new so shouldnt be faulty, I feel I am missing a simple fix! Anyone help?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-21-2021 12:41 - edited ‎08-31-2023 09:46

‎01-21-2021 12:41 - edited ‎08-31-2023 09:46

Hi there @Nforesti, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Have you checked if sleep mode or do not disturb is on? When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

When the do not disturb setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The do not disturb icon illuminates in the quick settings.

For more troubleshooting steps, please see Why didn't my Fitbit device alert me?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-21-2021 12:41 - edited ‎08-31-2023 09:46

‎01-21-2021 12:41 - edited ‎08-31-2023 09:46

Hi there @Nforesti, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Have you checked if sleep mode or do not disturb is on? When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

When the do not disturb setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The do not disturb icon illuminates in the quick settings.

For more troubleshooting steps, please see Why didn't my Fitbit device alert me?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes