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Versa 2 won't vibrate when a notification comes in

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‎03-16-2022 11:39 - last edited on ‎03-17-2022 07:16 by Fitbit Moderator

‎03-16-2022 11:39 - last edited on ‎03-17-2022 07:16 by Fitbit Moderator

My Fitbit Versa 2 allows notifications but when they appear they don’t vibrate. Any advise?

 

Moderator Edit: Clarified subject

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‎03-17-2022 07:17 - edited ‎04-18-2024 05:47

‎03-17-2022 07:17 - edited ‎04-18-2024 05:47

Hi there, @beth.b. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they're now helping you to get this issue solved. Please stay tuned to your inbox for updates on your case. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎03-18-2022 16:01

In response to MarreFitbit

‎03-18-2022 16:01

Hello

Thank you for your reply I have already tried both of those and they are both turned off.

Any other suggestions?

Thanks
Beth

Sent from my iPhone
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‎03-26-2022 15:48

In response to MarreFitbit

‎03-26-2022 15:48

I'm having the same issue.  My notifications and my step notification do not vibrate my Versa 2.  My alarm will vibrate my Versa 2.  Any suggestions?

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‎03-26-2022 20:32

In response to MicheleFit22

‎03-26-2022 20:32

Have you tried restarting the watch via Shutdown from the watch Settings, About menu?

 

Wait at least 10 seconds before placing on the charger to restart and charge it. Or push the button if that doesn't start it again.

 

 

Of course do not disturb and sleep must also be turned off in the Quick Settings.

Author | ch, passion for improvement.

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