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Versa 2 won't work unless it's connected to the charger

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‎03-29-2022 05:36 - last edited on ‎03-29-2022 06:03 by Fitbit Moderator

‎03-29-2022 05:36 - last edited on ‎03-29-2022 06:03 by Fitbit Moderator

Hi my Versa two is being a bit strange lately it charges and loads all screens when on the charger but as soon as I take it off it continuously boot loops and won’t load, I have factory reset it and updated it several times while on the charging dock all works fine. Then o disconnect it and it goes through the boot loop logo again. I thought this was maybe a battery fault but the boot loop continues for 3 days before it dies 

 

Moderator Edit: Clarified subject

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‎03-29-2022 06:04 - edited ‎03-05-2024 06:54

‎03-29-2022 06:04 - edited ‎03-05-2024 06:54

Hi there, @Craigw784. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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