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Versa 2 wont charge

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‎10-04-2023 04:51 - last edited on ‎10-04-2023 10:26 by Fitbit Moderator

‎10-04-2023 04:51 - last edited on ‎10-04-2023 10:26 by Fitbit Moderator

my Versa 2 won’t charge or turn on after I updated it. I’m so frustrated nothing works I tried a different charger. Plugging into the computer then the wall. It won’t turn on or even take a charge 

 

 

Moderator Edit: Clarified Subject 

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4 REPLIES 4

‎10-04-2023 10:29

‎10-04-2023 10:29

Hi there @brynvollrath, welcome to the community. 

Thank you for letting me know the steps you have already taken to resolve the charging issue on your Versa 2. 

I want to try using a toothbrush and some water to clean the charging contacts on the device's rear as a first step.You must use a cotton swab and some disinfectant alcohol to clean the pins on the charging wire, making sure that none of the cotton swab's bits are left on the pins.

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‎10-04-2023 14:50

‎10-04-2023 14:50

Mines is exactly the same. So angry as only ordered a new strap last week. Typical

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‎10-04-2023 18:46

In response to EstuardoFitbit

‎10-04-2023 18:46

Yes I tried that also. No luck. 

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‎10-05-2023 06:27

In response to brynvollrath

‎10-05-2023 06:27

Hello guys @brynvollrath @Clewsy. Thank you for letting me know that the steps recommended above did not work.

There are no further steps to take, so. I'm going to go ahead and open a case for you with our support team. In the next few days, they will email you to let you know what the next step is. Please be sure to check your email.

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