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Versa 2 wont turn back on...get a red x in a red circle with message "data not cleard...sync and try

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‎04-12-2020 12:43

‎04-12-2020 12:43

Can't restart my versa 2  it turned off cant turn it back on keep getting...keep getting a red x in red circle with message..." data not cleared  sync and try sgain".  I hold the button down for 10 seconds..the fit bit logo comes up and the the same red message appears.  What should I do?

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‎04-17-2020 02:27

‎04-17-2020 02:27

I have had the exact same issue, tried all the recommended troubleshooting to no avail. Emailed customer support and got a response next day. Briefly ran through the steps I had taken and without any quibble offered a replacement which is now on its way. Hopefully better luck with the next one. I don't think this is an issue that can be resolved, so I say contact support. They are very helpful.

 

Good luck!

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