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Versa 2 working only when plugged into the charger

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‎12-26-2019 11:35 - last edited on ‎12-27-2019 11:56 by Fitbit Moderator

‎12-26-2019 11:35 - last edited on ‎12-27-2019 11:56 by Fitbit Moderator

Ok I literally just got my versa 2 yesterday for xmas. Was working properly throughout the set up and had it on most the day, took it off at night to charge and this morning the screen will not work at all. when i place it on the charger even thou its 100% charged the clock will appear but as soon as i take it off the charger everything goes black. Have tried the holding the side button for several seconds and I can feel a vibrate but absolutely nothing on the screen. 

 

So upset, switched from the Blaze and I can't believe this better version isn't working. 

 

Moderator edit: Subject for clarity

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‎12-27-2019 11:55

‎12-27-2019 11:55

Hello @Mash84, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing at the moment you disconnect your device from the charging cable or is your Fitbit completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

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