Versa 2 works but screen won't turn on

[Queen-Rissa]

my titbit Versa 2 (I believe that's what it is) screen will not turn on at all but I know it still works because my alarms will still go off but I can't turn them off at all.

Moderator edit: subject for clarity 

[Guy_]

The screen may be faulty.

If this has just happened following a firmware update that is the reason.

However try a restart.

If that doesn't fix it you could try a factory reset but run the risk of it never working at all.

If it's still under warranty [2 years in most European countries] take it back for a new replacement or you can contact Fitbit Support directly. They may be able to help you further but you are unlikely to get a new one, though they are helpful and will talk you through a factory reset.

[Queen-Rissa]

The restart will not work I have tried that and I have only had it for a year, but I am not sure if I have a warranty on it and even if I do, I would not know where to take it. Thank you for your response.

[Guy_]

You take it back to where you bought it. They can't be repaired so can only be replaced.

Warranty comes with it, 1 or 2 years, depending on the country of purchase.

If thats not an option try Fitbit support, a factory reset might just work, as at this stage you have nothing much more to lose.