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Versa 2 wristband keeps out constantly

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‎09-05-2020 18:08 - last edited on ‎09-07-2020 15:02 by Fitbit Moderator

‎09-05-2020 18:08 - last edited on ‎09-07-2020 15:02 by Fitbit Moderator

Hi, off late, the belt of my Versa 2 watch has been coming off, even if I hear a click after fixing it. It is becoming a worrisome, as it could just fall off anywhere due to this. Please help.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-07-2020 15:18

‎09-07-2020 15:18

Hi @laranagarwala. Welcome! It's great to see you around the forums.

 

Thanks for letting me know that your Versa 2 wristband keeps coming off. I'm sorry that you're going through this situation and let's work on this together. I've contacted our Support team to forward your post and apparently they already took your case under their wings. They'll continue helping you via email. Just take in mind that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

I'll be around if you have another question.

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‎09-07-2020 17:55

In response to LizzyFitbit

‎09-07-2020 17:55

Hi Lizzy,

Thank you so much for the support.

I really hope things get sorted out soon.

If I need any help, I reach out to you.
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‎09-08-2020 10:46

In response to laranagarwala

‎09-08-2020 10:46

Hi @laranagarwala. I hope you're doing well.

 

You're welcome and thanks to you for visiting the Community Forums. Your case is on good hands and our team will look into your details to provide you with further assistance. If you need anything else from me, please keep me posted.

 

See you around! 😊

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