09-21-2022 06:21
09-21-2022 06:21
My fitbit has gone wonky!! It claims to be fully charged and the fitbit icon comes up but it then displays a message in several different languages stating 'To start, download the fitbit app' which has already been done. The screen then goes blank. Any help would be very much appreciated
09-21-2022 10:37
09-21-2022 10:37
Hello @Marydoll3
It seems as if your Versa 2 somehow got disconnected from your account. I can help you set up your Versa 2 again. You will not lose any data doing so as your data is held on the Fitbit servers.
Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully:
😉 Hopefully that gets you up and running again. Please come back and let me know how it goes.