Versa 2

[Marydoll3]

My fitbit has gone wonky!! It claims to be fully charged and the fitbit icon comes up but it then displays a message in several different languages stating 'To start, download the fitbit app' which has already been done. The screen then goes blank. Any help would be very much appreciated

[SunsetRunner]

Hello @Marydoll3 

It seems as if your Versa 2 somehow got disconnected from your account. I can help you set up your Versa 2 again. You will not lose any data doing so as your data is held on the Fitbit servers. 

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings. (If your using Android tap unpair. If on iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2 (Basically make sure your Versa is not showing at all) 
2. Turn off other nearby Bluetooth connections.
3. Check if your Fitbit App is updated
4. Log out of your  Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

😉 Hopefully that gets you up and running again. Please come back and let me know how it goes. 

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