Versa 3 Black Screen won't turn on or charge

[RyanK91]

Hi Folks,

I've been through the forums and tried all options in regards to getting the Versa 3 to turn on however, non of the information provided has worked. What I find very strange is the Versa 3 was working last night before Bed then I wake up this morning and I have a black screen and the side button doesn't register at all no vibration etc. The hard reset doesn't work whilst plugged in and unplugged. I got this Versa 3 a year and a half ago. I'm wondering what I do now? Is by the sounds of it completely broken? Is it repairable? 

Please let me know. 

[Guy_]

Hi @RyanK91 - this is quite common but may not be a watch fault at all. Check the cleaning and cable - see how in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[RyanK91]

Hi

Sorry I have tried all of this, still no joy. It isn’t charging, isn’t responding isn’t lighting up and no vibration. I bought it through Currys and it can’t be returned however can it be returned to Fitbit to be resolved?

Ryan

Sent from my iPhone

[Guy_]

@RyanK91 - if yo have done the recommended cleaning on the 4 contact holes on the watch and it's still not charging just get a new charge cable and try using a computer port.

The watches aren't repairable anyway.and probably isn't faulty unless it got wet 

[RyanK91]

It charged perfectly fine on Thursday night, no issues at all as I kept an eye on when it hit 100%. So I don’t believe it the charge. The 4 ports are cleaned every time I’ve exercised to ensure their fully working.


Ryan

Sent from my iPhone

[Guy_]

@RyanK91- in the Fitbit App click profile photo, Help & support, Contact Customer support.